Susan Ladd's Open Letter

Reporter and UNCG faculty member Susan Ladd has written an excellent letter to the incoming Chancellor. I hope that he reads it. I hope that he does more than that, that he takes it to heart.

However, there is an issue that continues to slide out of the spotlight. Yes, Gilliam needs to be not Brady, something he has already given hints of being able to accomplish. A note from one of my sources indicates the direction of the wound:

"HR continues to be the arm for legal to protect the university from her employees. Where is the interest in finding a replacement for Edna Chun? Where are the forums to gather perspectives on how HR can be restructured in order to perform its essential roles? What are the essential roles?"

Benita Peace watched the meltdown and I don't just mean the UNCG3. She's been seeing the slide since well before that. What was her part? If she remains in de facto charge of human resources as the voice of past wisdom, what chance is there for future improvements? She has wrongfully rubbed so many lives, I'm told there will be a parade when she's finally forced out (or, as they say in the trade, 'leaves to pursue other opportunities.') 

She knew all about Paul Mason's past and yet that's how things were handled. She has repeatedly ensured staff that they are without protection and that any problems that exist at work lie wholly and fully with their own individual failure. In other words, she participates in bullying. She is not a 'resource' for 'humans' but rather a 'schill' for 'bullies.' While she must clearly have received some signals from the very public explosions at UNCG, I hate to rely on hints and the ability to read between the lines as a method for making profound change to an individual brought up in a structure of violence. If that worked, we could simply play episodes of 'Full House' on a non stop loop in America's prison and all problems would magically vanish.

Bonita: The first step toward change is admitting that you have a problem. If you don't want to take that step, I'd suggest your other option is to take your first step out the door.

A Direction for Employee Satisfaction

If we’re going corporate…

We might be well served to look at those that have symbiotic relationships with their highly satisfied, engaged, and empowered employees.

Look at all the bad press MacDonald’s has gotten and remember that learning that the burgers only have 15% meat or that the nuggets are filled with ground chicken faces (I’ll let you figure out if that’s a typo) wasn’t what made it happen. Instead, a lot of it can be attributed to their poor treatment of their employees. Let’s not model ourselves after a dying (and irresponsible) fast food chain.

But, we’re in a time of budget crisis, how can we possible do this?!?

Having a good work environment isn’t all about ping pong tables in the break room and new iPads. It turns out, and here’s the shocker…money can’t buy you happiness.

The kind of money that helps is money that we have at UNCG. The biggest salaries go the people least likely to stick around, but that doesn’t mean that the lowest salaries are what keep people here. So, step one: everybody earning under $XXk (note the two digits there…don’t come with cap in hand if you earn six figures) gets a raise. I don’t care how you make it appear in accounting, it can be done, so let’s do it. Partly it might come from skimming off the top (for example, do we need a new Vice Chancellor for University Relations if the department has four people? Not sure, but it’s a question worth asking) and part might come from savings I’ll discuss in a moment. Point is, it can, and should be done, as a baseline, a minimum of what employment should be.

It’s much more than that though.

Liz Ryan, contributing author for Forbes explains it well:

“Rather than focusing on new programs to make employees happy, we should be taking away the obstacles that keep people at work disempowered and disconnected from their mission [and that of their place of employment]. Leadership in the knowledge economy has more to do with removing impediments to teamwork, collaboration and new ideas than with installing even more programs and policies than we already have.”

Basically, it will save us money AND increase our devotion (and therefore energy, creativity, contributions, etc.) to do away with the unnecessary structures that degrade the quality of the work environment AND cost us the most money.

I’ll only give one example, for now, but: In University Relations (back when that was what it was), staff such as David Wilson and Chris English were salaried employees. And yet, they had to fill out time sheets. These time sheets were entered into a system developed by department admin Sherri MacCheyne. The system never worked particularly smoothly and had to be fudged and fussed with just to accept information that it turned out was absolutely useless. It didn’t improve the relationship between Sheryl and her co-workers, didn’t ever actually measure the amount of time spent working, and we can see the countless headaches this ridiculous and unnecessary activity has caused.

Remove the bizarre requirement for time sheets and here is what we would have had:

No UNCG3 scandal, a whole host of dedicated employees still working here, none of the legal fees associated with the prosecution of this idiocy, more time for Sherri to devote to work, more time for Chris, David, et al to devote to work, countless hours of work that never would have showed up on the time sheets anyway happily performed by dedicated employees, whatever the hours were that Imogene Cathey, Benita Peace, and Jamie Herring dedicated to this, whatever productivity was lost as people attended forums and tried desperately to understand secondary employment…

I probably don’t need to go on. All of this from one unnecessary structure. How many more are there that could so easily disappear generally improving everybody’s lives AND the financial situation of the university?

I don’t know, but I’d sure like to find out.

How to Reform a Wayward Executive

I’m getting reports that Bryan Terry has been quieter recently. It seems like many on campus are in a holding pattern, just waiting to see the new chancellor.

Our new chancellor has an excellent opportunity to come in and turn this institution around. I’m not talking about massive infusions of funds (although that’s there too), I’m talking about setting an example for the way in which administration, staff, faculty, students, alumni, and community members should be working together. If Brady created (or exaggerated) this culture of bullying, it’s clear that the next person has the chance to create an atmosphere befitting of an academic institution. The fact that people are waiting for the new chancellor before they show their cards again means that the time is ripe for leading them in a new direction.

I wish her/him all the best in this. I think the lessons learned are clear and anybody with half a brain doesn’t have to read my blog in order to have understood them. There are a lot of positions to be filled and the choices made will have a profound impact on UNCG.

In case some people need a little extra assistance, I’ve put together some suggestions for helping transition the folks in upper administration who haven’t been able to ‘move on to better opportunities.’

Bryan Terry’s contract will include mandatory anger management classes as well as a slow and detailed explanation of the difference between a compliment and an insult.

Kim Record’s salary will now be calculated as a percentage of the profit from ticket sales to sporting events. She will be assigned a board of advisors to assist her in all decision-making. This board will be made up entirely of members of the former wrestling team.

Kim Record's Board of Advisors

Bonita Brown will be required to join the Girl Scouts and earn a badge in ‘plays well with others.’

Benita Peace will complete a spiritual journey under the guidance of the Dali Lama until she can find her center by reciting ‘hostile work environment’ in the lotus position.

Jan Zink will serve in the peace corps digging ditches and building water filtration systems until such time as she understand that the word ‘authentic’ can be used in other ways than to distinguish fake and real fur coats. Or until the earth crashes into the sun, whichever comes first.

There. That’s a good start. 

Tune in tomorrow when I’ll provide some application and interview tips that could help us weed out the a$$holes before they are hired.

Uptick in Retirements and Outsourcing Employment

You may or may not have noticed, but there has been a sharp uptick in the number of people electing to retire (in addition to all those ‘disappearing’ for other reasons). I would recommend everyone take cover in June because the stampede of people retiring may be somewhat akin to the buffalo thundering over the Great Plains. 

It’s gotten the point where it would be easier if Campus Weekly just printed a list of people who were still employed by UNCG.

The most recent person, but certainly not the last, that I have heard about is the director of undergraduate admissions. She’ll be leaving in June – seems like Bryan Terry’s aggressive charm may have been too much. Dr. Terry has terrorized his employees so much that even off the record, they are reluctant to talk about it. I can see why they would be less than enthusiastic about the possibility of turning to human resources for assistance…

What kind of impact has his presence had on enrollment? It’s hard to say, I’m sure there are some specifically worded questions that could be cagily answered that would address that. I do know that staff enrollment is declining – maybe we need a vice chancellor for employment enrollment. Oh, wait. Isn’t that what human resources was supposed to be? Fudge.

Here are some suggestions for administration on how to stanch the flow of faculty and staff to other institutions:

1. Tag and release. Implant a microchip in the back of the neck of each person working at UNCG. Then, when they ‘retire’ or ‘move on to better opportunities’ or ‘escape in the night taking all of their belongings with no notice’ we can learn where they are and send game trackers to bring them back to the flock.

2. Dogs. It works with sheep, plus we can have a vice chancellor of canines then.

3. Fencing. No, not the kind with swords, the kind with chain link, about 12’ high. Too bad we already built that tunnel under the tracks, so we’ll have to barricade that now as well. Set up a couple of check points, give the employees passports and make them check in. Of course, we’ll have to confiscate all 13’ ladders.

4. Leash laws. All employees found off leash will be subject to a fine.

5. Incentives. No, never mind, that one’s just crazy.

No matter. We’ll just outsource everything – we’ll become the first ever residential college with a solely online presence.

UNCG's Big Bang

If what Edna Chun says is true, that she was pressured into revealing names that should have been kept confidential and that she was working in a hostile work environment, doesn’t that demonstrate that A. there are significant problems in HR with confidentiality and B. She doesn’t know how to address the very situations for which she was hired? So, she has admitted failure (revealing names) and incompetence (inability to address a hostile work environment). I wouldn’t think she’d need a lot more than that to explain why she was fired.

And what about Benita Peace in all of this? It would seem to me that since Chun has been sent packing, Peace should be pushing things into a suitcase too. If Chun has been fired for the reasons that the university would like to provide as legal reasons for non-renewal (as opposed to because she was Asian and 68). After all, the main difference between Chun and Peace then seems to be age (Peace is 59, Chun 68) and race (Peace is African-American, Chun is Asian-American).

In which case, Chun is correct, she was treated differently and is being dismissed as a result of race and age.

I’m sorry, I think I just opened up a wormhole in the universe.

Let me see if this still makes sense:

Either, Chun was fired because of failure and incompetence which means that Peace should be fired too.

Or, she was fired because of her race and age, which would be demonstrated by Peace having not been fired.

So…UNCG should either fire Peace or admit to racism and ageism…which sounds like a HR problem…and should definitely lead to some lost jobs for their supervisors as the very things for which they were ostensibly fired (failure and incompetence.) Which might mean that Charlie Maimone should be fired (and he’s white, so that would truly demonstrate that the firings weren’t about race…I haven’t the foggiest idea how old he is). If he isn’t fired, it must be because Chun is lying…a perfectly good reason to fire her.

Ouch, my head hurts.

Add to that, though, the fact that when Chun was fired from her position in HR at Broward, she filed a grievance claiming discrimination AND she was fired because of claims of discrimination.

This is a twisted mess.

I wouldn’t be surprised if even Stephen Hawking wouldn’t be able to explain UNCG’s Big Bang.

99 People and Counting...

I've just received a few more names to add to the list of those who exited UNCG under Kim Record's distinctive leadership. Nearly 100 people found the environment worth leaving behind. Nearly every day I hear from someone with a confirmation of the toxic nature of her management. She has been protected by the bubble of administrative superiority for a long time, but now that this bubble is deflating, I wonder how much longer she'll be with us?

She never seems to have been particularly compatible with UNCG, almost as if she wants to make us into something we're not. A favorite tactic seems to be to cut off resources from those who need them and then to claim surprise at their failure to thrive. Sure it's underhanded and not particularly sportsmanlike but why would we look to the leader of our athletics program to demonstrate notions of fair play?

In any case, at least she did play a little defense after her assistant AD Brian Battle tried to strangle a soccer player on the field. By which I mean, she buried the story and possibly paid Battle to go away. That's a move that's pretty standard in the UNCG playbook, I'm sure he followed some better opportunity. It seems that even if you mess up badly (ie somebody catches you) your "externalization" is still padded.

That's why I guess I'm still surprised that they didn't offer that same face saving opportunity to Edna Chun that they did to Paul Mason (who apparently either was paid off enough that he doesn't need to work...or it's awful hard for him to escape what his name has come to represent). I wouldn't feel too badly for Chun though, after all, she's used to moving on. In fact, almost all of these executive types are. It's too bad we can't do a trade, get back some of the people who were long term members of UNCG's community in exchange for the release of some of these upper admins back into the wild.

Barring that, or a genuine reformation by those remaining, it'd be helpful if we could wrap up the executive admin exodus before the arrival of the new chancellor; give her/him a fresh start, a fighting chance. We all want our new chancellor to succeed and in order to help ensure that s/he can swim, it's time to release some of the dead weight that might pull even an olympian to the bottom.

Kim Record
Benita Peace
Jan Zink
Bonita Brown
Bryan Terry

If you love us, you'll leave us. And if you don't...we'll drum you out.

A bit of helpful advice.

The Top 9 Least Wanted, Or, Why It's Not Yet Time to Move On

Paul Mason is gone, relegated to the ‘better opportunity’ given to him by staying at home and off of UNCG campus. The Chancellor is leaving in July, albeit to a year with full pay and no work expected and, after that, the possibility of (heaven forbid) returning to walk among the faculty. Imogene Cathey has been demoted, although for some reason that doesn’t mean that she gets paid any less…and she surely wasn’t demoted for excellence of service, so you’d think it would.

But there are still bullies at UNCG and we need to smoke them out before the work here is done. The culture that Brady created will take years of hard work to undo and given the makeup and bent of the search committee as well as the type of downward pressure exerted by the Board of Governor’s, it doesn’t bode well. If our next chancellor is any of the things that we have requested, it will be due to the dedicated work of a few members of the search committee or a complete accident.

I guess that means that our biggest hope is that the incompetence this Board of Trustees has shown so far extends to an inability to select the candidate they want, thereby inadvertently choosing someone good for what UNCG has always stood for: community in scholarship.

We are a microcosm of what is happening in the North Carolina system as a whole, which makes our demons a bit more difficult to exorcise. But it will be done. So, here, I give the UNCG Top 9 Least Wanted List:

1. Bonita Brown**

2. Jan Zink

3. Bryan Terry

4. Kim Record

5. Edna Chun*

6. Benita Peace

7. Imogene Cathey

8. Linda Brady

9. Paul Mason

So, we’ve made some progress, but there is work to be done. Let these people be on notice – their behavior will be under the microscope so they’d better shape up or ship out. Nobody loves a reformed sinner more than we do, so apologies and a sincere (and successful) effort to abandon their bullying ways might put them on the road to make amends.

No more yelling at staff, treating them with disdain, or using condescension as a default tone of voice.

No more driving our staff to tears, to therapy, to drink, to divorce, or despair.

No more being technically correct while at the same time being ethically bankrupt.

No more superiority, swagger, or immunity from consequences.

The owl will be watching.

*Updated as of 4/16/15 to reflect her dismissal
**Updated as of 9/14/15 to reflect her resignation